Q: What is Telemedrix Uganda?
A: Telemedrix Uganda is an innovative healthcare platform that connects patients with doctors for consultations, appointments, medical record management, and health advice. Our goal is to make quality healthcare accessible, convenient, and efficient for everyone.
Q: How does Telemedrix work?
A: Patients can register, book appointments, consult doctors via WhatsApp or USSD, access medical history, and receive reminders for their treatment or check-ups.
Q: Is my personal health information secure?
A: Yes! Telemedrix Uganda prioritizes data privacy and security. We use encrypted systems and a unique barcode identifier for each patient to protect medical records.
Q: How do I register as a patient?
A: You can sign up by providing your full name, age, sex, address, medical history, current medications, and any allergies. You must also agree to our Terms and Conditions.
Q: Do I need to upload a photo for my profile?
A: No, Telemedrix Uganda uses a unique patient identifier instead of profile pictures to ensure privacy.
Q: Can I update my personal details after registration?
A: Yes! You can update your contact information, medical history, and medication records from your patient dashboard.
Q: How can I book an appointment?
A: Telemedrix Uganda allows you to book an appointment in three ways:
📅 Online: Through our website or app.
📍 In-Person: Office or home visit.
📞 USSD Code: Dial our short code for quick booking.
Q: What types of consultations are available?
A: We offer:
✔ General check-ups
✔ Specialist consultations (e.g., pediatricians, cardiologists)
✔ Emergency consultations
Q: Can I talk to a doctor via WhatsApp?
A: Yes! You can send a message or book a WhatsApp consultation through our official Telemedrix Uganda number.
Q: What happens if I miss my appointment?
A: You will receive reminders before your appointment. If you miss it, you can reschedule online or call support for assistance.
Q: Can I upload my lab results?
A: Yes! You can upload lab images and documents to keep track of your medical history.
Q: Can my doctor access my medical history?
A: Only doctors you have consulted will have secure access to your medical records with your permission.
Q: How does the barcode system work?
A: Each patient is assigned a unique barcode that stores their medical history. This barcode can be scanned at hospitals or by doctors for instant access in case of emergencies.
Q: How do I know which doctors are available?
A: The Telemedrix Uganda platform displays available doctors and specialists based on your location and the time of day.
Q: Can I request a specialist consultation?
A: Yes, you can choose a specialist based on your medical needs. GPS-based features also help you locate specialists near you.
Q: How much do consultations cost?
A: Prices vary depending on the doctor, type of consultation, and location. The fee will be displayed before you confirm your appointment.
Q: What should I do in an emergency?
A: If you have a medical emergency, visit the nearest hospital immediately. You can also use your Telemedrix barcode to share your medical information with healthcare providers.
Q: Can I request a referral to a hospital or specialist?
A: Yes! If needed, your doctor can issue a referral for specialized care.
Q: Does Telemedrix Uganda offer home visits?
A: Yes! Some doctors provide home consultations. You can select this option when booking.
Q: Can I leave feedback or a testimonial?
A: Yes! We encourage patients to share their experiences to help others make informed healthcare decisions.
Q: How can I contact customer support?
A: 📞 Call us at: +256 XXX XXXX
📧 Email: support@telemedrix.ug
🌍 Website: www.telemedrix.ug
